We want you to love what you ordered. Because most of our pieces are intimate apparel or made specifically for your body, our policy works a little differently depending on the product — please read the section that applies to you.

Lingerie & ready-made items

For hygiene reasons, lingerie, bras, and briefs cannot be returned or exchanged once the package has been opened. This is standard across the industry and helps us guarantee that every piece you receive is brand new and untouched. If your item arrives damaged or incorrect, contact us within 48 hours and we'll make it right.

Corsets (made to your measurements)

Every corset is cut and sewn individually for your body. It isn't a stock item we can resell, so it isn't eligible for a refund in the usual sense. But if the fit isn't right, we don't want you stuck with it.

Here's what we do instead: Contact us when you receive an item and we'll alter it to your correct measurements free of charge. This is our priority and how we resolve almost every fit issue.

If you'd still prefer a refund instead of an alteration, we can offer that with a 30% fee to cover the materials and labor already invested in your custom piece.

A few more details

• Returns must be authorized before sending anything back.
• Shipping costs for returns are the customer's responsibility.

Questions? Reach us at sensuellelt@gmail.com we're happy to help.

We're always more than happy to help you with any issue and make sure you're fully satisfied with your experience with us.